• Do you provide a money back guarantee?

    November 1st, 2013 by admin

    We do! All customers can buy with peace of mind, as we offer an unconditional, no hassle, 10 day money back guarantee. We want to work with you to resolve any problems or issues you have, so before you want to cancel, let us know how we can help. Though if you simply want to […]

  • Do you offer FTP or SSH Access?

    November 1st, 2013 by admin

    We strive to provide the best access possible to our Minecraft hosting customers. We provide standard an easy to use control panel with file manager, FTP access, and world map access. We do not currently provide SSH access, and have no plans at this time for such access.

  • Where is my Minecraft Server hosted?

    November 1st, 2013 by admin

    All Minecraft Servers are hosted in Houston, TX at a Level3 Data Center, backed with multiple layers of security, redundant HVAC, and power feeds.

  • What mods do you support for Minecraft?

    November 1st, 2013 by admin

    Generally, we support any community backed mods that we can verify. The most popular mods customers install on their Minecraft Servers are, Feed The Beast, Tekkit, and CraftBukkit. If you have a specific mod you want installed, get in touch with our Mod Support team and they’ll be happy to assist in installing virtually any […]

  • We’ve spent considerable time to improve our reliability with the data that is hosted with us. We provide customers McMyAdmin, which is a control panel and provides the ability for customers to backup their data at their own pace. We also have off-site redundant backups of all of our customer data in case of a […]

  • How long before my server is setup?

    November 1st, 2013 by admin

    After your order is processed, and charged, our system will have your Minecraft Server setup and ready to go with 10 minutes (up to 15 minutes at times), this process is automated, and will send you an email as soon as your server is online (Be sure to check your SPAM folder in case you […]

  • Absolutely! We understand customers have specific needs for their Dedicated Server that we simply may not offer. Let us know what specific components you need in your server, and we’ll provide a pricing quote for you, which may include setup charges for hardware not regularly available.

  • All of our Dedicated Servers are hosted in Houston, TX at a SAE-16 (formally SAS-70) audited Data Center. Our Data Center is monitored 24/7/365 with on-site security staff, implementing multiple layers of security, including CCTV at all times on our Data Center Floor. Our facility is rated to withstand a Category 5 Hurricane, is outside […]

  • Do you offer a Money Back Guarantee?

    May 31st, 2013 by admin

    We do! We offer a money back guarantee to new customers that order a server from us. The money back guarantee starts when your server setup is complete and details emailed to you. If for any reason you aren’t satisfied within 5 days of receiving your server, you can request a refund less a 15% […]

  • What level of support do you offer?

    May 24th, 2013 by admin

    We offer “semi-managed” support to our customers. We provide extensive support on hardware, network, and infrastructure to your server. We also do our best to help customers with any request in regards to software. We’ll assist with package installation, server configuration, setting up a game server, mysql database, or security hardening. Just let us know […]